Withdrawal form
Shipping & Delivery
How long does shipping take?
Orders are processed within 1–2 working days (Monday–Friday), with a transit time of 12–15 working days. In total, you can expect your order within 13–17 business days.
Is delivery free?
Yes, we offer free delivery on all orders within Ireland.
What time is the order cut-off?
Orders placed before 18:00 (IST) are processed the same day. Orders placed after this time will be processed the next working day.
Do you ship outside Ireland?
At the moment, we only ship within Ireland.
Will I be charged extra fees on delivery?
No, the price you pay at checkout is the final price — there are no hidden fees or additional charges upon delivery.
Returns & Refunds
What is your returns policy?
You may return an item within 14 days of receiving it, provided it is unused, unwashed, undamaged, and still has all original labels and tags attached. Trying items on is fine — wearing them is not.
Who pays for return shipping?
Return shipping costs are the customer's responsibility, including any international shipping or customs fees.
How long does a refund take?
Once we've received your return and confirmed it meets our return conditions, your refund will be processed within 14 days via your original payment method.
Can I exchange an item instead?
We currently don't offer direct exchanges. Please return your original item for a refund and place a new order for the item you'd like instead.
My item arrived damaged or faulty — what do I do?
We're sorry to hear that. Please contact us at info@harlowgreydublin.com within 14 days of receiving your order, including your order number and photos of the issue, and we'll arrange a resolution.
Orders & Payment
Can I change or cancel my order?
Please contact us as soon as possible at info@harlowgreydublin.com. If your order hasn't been processed yet, we'll do our best to change or cancel it — once it has shipped, we're no longer able to make changes.
How do I track my order?
Once your order has shipped, you'll receive a confirmation email with tracking details so you can follow its progress.
What payment methods do you accept?
We accept all major credit and debit cards along with other secure checkout options available at checkout.
Is my payment information secure?
Yes. All payments are processed through a secure, encrypted checkout, and we never store your card details.
Customer Support
How can I get in touch?
You can email us at info@harlowgreydublin.com — we aim to respond within 24 hours.
What are your customer service hours?
Our team is available Monday to Friday, 9:00 AM – 5:00 PM (IST).